Privacy Policy

 PND Technologies and/or its affiliates (collectively, “PND Technologies (Pvt.) Ltd”, “PickenDrop”, “we”, or “us”) collects information about you when you use our mobile applications, websites, call-center and support service and other products and service (collectively “the services”) and through other interactions and communications you have with us. This privacy policy applies between you, the User of this Website and PickenDrop, the owner and provider of this Website. PickenDrop takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

SCOPE AND APPLICATION:

This privacy policy applies only to the actions of PickenDrop and Users who uses our app or services with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

Data Collected:

We may collect the following Data, which includes personal Data, from you:

• Name, CNIC, Gender,
• Contact Information such as email addresses and telephone numbers;
• Demographic information such as post code, preferences and interests;
• Financial information such as credit / debit card numbers;
• IP address (automatically collected);
• Web browser type and version (automatically collected);
• Operating system (automatically collected);

A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); in each case, in accordance with this privacy policy.

Our Use of Data:

For purposes of the Data Protection Act 1998, PickenDrop is the “data controller”. We will retain any Data you submit for one (1) year.

INFORMATION COLLECTION:

The information we collect while using our service, when you create or modify your account, sending service requests, contact call center support, or other medium of communication with us, which includes your name, email address, phone number, profile picture etc. and other information you opt to provide us.

Location Information:

PickenDrop is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open PickenDrop on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of PickenDrop Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for PickenDrop rides. If you give us permission through your device settings or PickenDrop app, we may collect your location while the app is off to identify promotions or service updates in your area.

Device Information:

PickenDrop receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.

Usage Information:

To help us understand how you use the PickenDrop Platform and to help us improve it, we automatically receive information about your interactions with the PickenDrop Platform, like the pages or other content you view, your actions within the PickenDrop app, and the dates and times of your visits.

Call and Text Information:

We work with a third-party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the PickenDrop Platform, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow PickenDrop to monitor and/or record your call.

User Feedback:

At PickenDrop, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Rider’s information about Drivers’ ratings and reviews and vice versa.

Data Security:

If password access is required for certain parts of the mobile app, you are responsible for keeping this password confidential.

We endeavor to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies:

This Website may place and access certain Cookies on your computer. PickenDrop uses Cookies to improve your experience of using the Website and to improve our range of services. PickenDrop has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

INFORMATION WE COLLECT FROM THIRD PARTY:

Third Party Services:

If you choose to register for PickenDrop or otherwise link your PickenDrop account with a third party’s service (such as Facebook, Google), (Easy-paisa Wallet) (Jazz Cash Wallet) we may receive the same type of information we collect from you (described above) directly from those services.

Third Party Partners:

We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Enterprise Partners:

If your company, university, or organization participates in one of our enterprise programs such as PickenDrop for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.

Background Information on Drivers:

PickenDrop works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.

HOW WE USE THE INFORMATION WE COLLECT:

We use the information we collect from all Users to:

• Connect Riders with Drivers;
• Provide, improve, expand, and promote the PickenDrop Platform;
• Analyze how the PickenDrop community uses the PickenDrop Platform;
• Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
• Personalize the PickenDrop experience for you and your friends and contacts;
• Send you text messages and push notifications;
• Facilitate transactions and payments;
• Provide you with customer support;
• Find and prevent fraud; and
• Respond to trust and safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities. Additionally, we use the information we collect from Drivers for the following purposes related to driving on the PickenDrop Platform:
• Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
• Determining a Driver’s eligibility to drive for PickenDrop
• Notifying Drivers about ride demand, pricing and service updates; and
• Calculating and providing PickenDrop’s auto insurance policy and analyzing usage patterns for safety and insurance purposes.

HOW WE SHARE THE INFORMATION WE COLLECT:

SHARING BETWEEN USERS:

Sharing Between Riders and Drivers:

Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Riders and Drivers who connect their PickenDrop accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Rider has provided. Riders see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Riders’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Rider that provided the rating or feedback. Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.

Sharing Between PickenDrop and Drivers:

If you use PickenDrop, Riders who have been matched with you will be able to see your name, photo and any information you have added to your profile. If you connect your PickenDrop account to Facebook (such as by signing up through Facebook), we may show your mutual friends with other Riders who are also connected via Facebook. During the PickenDrop matching process we may show photos of possible matches to you and other Riders.

SHARING BETWEEN PICKENDROP AND THIRD PARTIES:

API Integration and Partners:

If you connect to the PickenDrop Platform through an integration with a third-party service, we may share information about your use of the PickenDrop Platform with that third party. We may share your information with our third-party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

Third Party Services:

The PickenDrop Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the PickenDrop app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.

Services Providers:

We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the PickenDrop Platform.

Other Sharing:

We may share your information with third parties in the following cases:

• While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
• If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
• With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the PickenDrop community, PickenDrop, or the public.
• To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
• If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
• With our insurance partners to help determine and provide relevant coverage in the event of an incident;
• To provide information about the use of the PickenDrop Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
• Whenever you consent to the sharing.

YOUR CHOICES:

Email Subscriptions:

You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the PickenDrop Platform.

Account Information:

You can update your account information any time, which is allowed in the app. Or you can also request support@pnd.com.pk to update you other information which you want to provide additionally.

Changes to this Privacy Policy:

PickenDrop reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and / or in mobile application and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact PickenDrop by email at info@pnd.com.pk

Contact Us:

If you have any questions about this Privacy Policy, please contact us at support@pnd.com.pk